F.A.Q.
ONLINE STORE • ORDERS
What shipping methods do you use?
UNITED STATES: US orders ship for FREE. Most of the time, we use USPS or UPS for US orders, depending on which is faster. If you prefer next day shipping, you can choose that option and pay for it.
INTERNATIONAL: We ship internationally using DHL. You also have the option to prepay for customs and taxes to avoid any surprises upon delivery. DHL is typically fast, with delivery times ranging from 2-7 business days. If you prefer another shipping method, feel free to reach out via email, and we'll do our best to accommodate your request.
Will I have to pay customs, VAT or any fees upon delivery?
At checkout, you have the option to prepay Customs/Duties or pay upon delivery.
Do you finance? Can I make payments?
You can split payments using Shop Pay or PayPal on the checkout page. For more information on these payment options, please find the links below:
When will my order ship?
For pedals in stock, we ship orders placed by 1 PM PST on the same day. If placed after that time, it will ship on the next business day. Please note that we do not ship on weekends and holidays.
If you placed a Custom Order, shipping times may vary. We recommend reaching out to your bee representative to get an estimated shipping date.
Do you accept returns?
At Beetronics, we're as committed as worker bees to ensuring your satisfaction with our products. That's why we offer our 14-Day Hive Happiness Guarantee (shipping not included). For more information, check out our return policy.
Please note that we do not accept returns on custom orders. These orders are final as they were specially made for you and cannot be someone else's.
What's the warranty?
At Beetronics, we take pride in the quality of our products. Every pedal includes a one year warranty.
Starting from the day of your original purchase and extending for one year, we guarantee that your product will be free from defects in material and workmanship. If any issues arise during this warranty period, Beetronics will take care of it. We'll either repair the product or, if necessary, replace it at no cost to you.
If the warranty has expired, rest assured that Beetronics can still provide repairs at a reasonable fee, dependent on the extent of damage.
For more info, please visit our Warranty page.
TECHNICAL QUESTIONS
CAN I USE LINE LEVEL?
Yes, indeed!
With the Seabee, you have the option to select the input level (check the manual for details).
As for the other pedals, you may encounter some unwanted distortion, which primarily depends on the signal strength. Each pedal will respond differently. If you notice unwanted clipping, experiment with reducing the signal feeding into the pedal. Alternatively, you can set up a send/return configuration to attenuate the signal before it enters the pedal, then boost it again on the way out.
Beefore or after buffer?
Quick answer.
Octahive v2 should be the Queen Bee and come BEEFORE buffers. As for ALL the other pedals, they can be placed before or after buffers. At the end of the day, trust your ears – if it sounds bee-rilliant to you, then it's all good!
What power supply should I use? What's the current draw for the bees?
You can find this info in the manuals, but here's a summary of the current draw by pedal:
- Wannabee: 30mA
- Abelha: 60mA
- Nectar: 30mA
- Octahive v2: 50mA
- Seabee: 250mA
- Zzombee: 100mA
- Vezzpa: 36mA
- Fatbee: 36mA
- Swarm: 8mA
- Overhive: 12mA
- Royal Jelly: 60mA
Most pedals work with standard pedal power supplies. Center negative polarity.
How should my signal chain bee?
If we were to create a pedal path, it would go something like this:
Octahive v2 > Abelha > Vezzpa > Swarm > Zzombee > Fatbee > Nectar > Wannabee > Overhive > Royal Jelly > Seabee.
Overall, I'd recommend starting with the Octahive, followed by fuzzes, then the Zzombee after the fuzzes. Next, add any drives, and finally, place the Seabee last, followed by delays and reverbs. But remember, trust your ears – if it sounds good to you, it's all good!
What expression pedal should I use?
For the Seabee and Zzombee, we recommend using an expression pedal with a TRS connection and a 10k potentiometer.
FUN FACTS and other stuff
Why BEETRONICS?
My nickname back in Brazil was ABELHA, which means 'bee' in Portuguese. When I began making pedals for myself, I started writing 'abelhatronics' on them, which eventually evolved into Beetronics. No, I'm not a beekeeper, not yet.
Can I Visit the Hive?
We're aware that many people have seen videos of our warehouse and want to visit. Unfortunately, at this moment, we don't have staff available to host customers at the warehouse. However, we may be able to accommodate order pickups on occasion. If you're interested, please reach out to us via email.
Where did you get the bee masks?
Our bee masks were custom made by the talented artist Shino Nakamoto. You can find more information by following her on Instagram : @shinobuoyant
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at support@beetronicsfx.com